Terms & Conditions

These Terms & Conditions apply to coaching services provided by SB Performance Coaching, including Online Coaching, Studio Strength Coaching and Hybrid Coaching and, where applicable, individual face-to-face coaching sessions.

By purchasing or agreeing to receive coaching services from SB Performance Coaching, you agree to these terms.

Nothing in these terms affects your statutory rights as a consumer.

The exact coaching service provided will depend on the package agreed with you.

Online Coaching may include individually designed training, coaching through the Kahunas platform, progress monitoring, check-ins and communication with your coach.

Studio Strength Coaching provides regular 1-to-1 coached strength training in the private studio, with programming and progression handled by Sam. It is an ongoing monthly subscription without nutrition coaching, rather than individual pay-as-you-go sessions.

Hybrid Coaching combines online coaching with agreed face-to-face coaching sessions at the SB Performance Coaching private training studio.

The content and delivery of coaching may be reasonably adapted over time according to your goals, progress, circumstances and the professional judgement of your coach.

You are responsible for providing accurate and relevant information that may affect your coaching, including information concerning your health, injuries, medication, mobility or ability to exercise safely.

You should tell SB Performance Coaching if relevant circumstances change during your coaching.

You are responsible for following coaching guidance appropriately and for raising any concerns about exercises, programmes or other aspects of your coaching.

You should stop exercising and seek appropriate medical advice where you experience symptoms or circumstances that may require medical assessment.

Before participating in coaching, you may be required to complete a PAR-Q or other health-screening process.

SB Performance Coaching provides fitness and exercise coaching. It does not provide medical diagnosis, treatment or medical advice.

Where appropriate, you may be asked to obtain advice or clearance from a suitably qualified healthcare professional before beginning or continuing exercise.

SB Performance Coaching may decline, pause or modify coaching where there are reasonable concerns about whether exercise can be provided safely within the scope of the service.

Information about how health and other personal information is processed is provided in the SB Performance Coaching Privacy Notice.

Prices and payment arrangements will be made clear before you purchase a coaching service.

Online Coaching, Studio Strength Coaching and Hybrid Coaching operate on a monthly rolling basis unless another arrangement is expressly agreed.

Monthly payments are due on the agreed payment date.

If a payment fails or becomes overdue, SB Performance Coaching may contact you to resolve the payment and may pause access to coaching services until the outstanding amount has been resolved.

Any change to your ongoing coaching price will be communicated to you in advance. You will have the opportunity to end your coaching before the new price takes effect if you do not wish to continue at the new price.

Online Coaching, Studio Strength Coaching and Hybrid Coaching are monthly rolling services.

You may cancel your coaching before your next monthly payment becomes due. No further monthly coaching payment will then be taken.

Where you have already paid for the current coaching period, your coaching will normally remain available until the end of that paid period.

This does not affect any statutory cancellation or refund rights you may have.

If you need to cancel or rearrange a booked face-to-face coaching session, please provide at least 24 hours' notice.

Where at least 24 hours' notice is provided, SB Performance Coaching will normally rearrange the session without charge, subject to reasonable diary availability.

Where less than 24 hours' notice is provided, or you do not attend a booked session, the session may be treated as used and charged accordingly.

SB Performance Coaching will consider exceptional circumstances reasonably and may waive this rule at its discretion where appropriate.

If SB Performance Coaching needs to cancel or rearrange a face-to-face session, reasonable efforts will be made to offer an alternative time.

You will not lose a paid session because SB Performance Coaching was unable to provide it.

Where an appropriate alternative cannot reasonably be provided, the affected session will be credited or refunded as appropriate.

Face-to-face sessions included within a monthly Hybrid Coaching package should be used within the relevant monthly coaching period and do not automatically roll over into future months.

Where you are unable to use a session within that period, SB Performance Coaching may agree to rearrange it into a later period where reasonably practicable and where diary availability allows.

Any such arrangement must be agreed between SB Performance Coaching and you.

Where SB Performance Coaching is responsible for a session being unavailable within the relevant period, section 8 applies.

Online communication forms part of Online and Hybrid Coaching.

SB Performance Coaching aims to provide reasonable support and communication as part of your coaching service but does not provide a 24-hour or emergency response service.

Messages may not receive an immediate response.

If you require urgent medical assistance, you should use an appropriate medical or emergency service rather than relying on your coach.

SB Performance Coaching will provide coaching, guidance and support with the aim of helping you work towards your agreed goals.

Individual results cannot be guaranteed.

Results can be affected by factors outside the control of SB Performance Coaching, including attendance, adherence, nutrition, recovery, lifestyle, health and individual physiological differences.

SB Performance Coaching expects clients to behave respectfully towards the coach, other people and the training environment.

SB Performance Coaching may end or suspend coaching where there is a serious or repeated breach of these terms, abusive or inappropriate behaviour, non-payment, or circumstances that make continuing the coaching relationship unreasonable or unsafe.

Where SB Performance Coaching ends a service that has been paid for in advance, any refund or credit due will be considered fairly according to the services already provided and the circumstances in which the agreement ended.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence.

SB Performance Coaching will provide its services with reasonable care and skill.

Clients remain responsible for following coaching instructions appropriately, providing accurate relevant information and exercising reasonable judgement when training independently.

SB Performance Coaching is not responsible for losses caused by information being withheld or materially inaccurate, failure to follow reasonable coaching guidance, or circumstances outside SB Performance Coaching's reasonable control, except where the law provides otherwise.

Where you enter into a coaching contract online, by telephone or otherwise at a distance or away from SB Performance Coaching's business premises, you may have a statutory 14-day cancellation period.

Where you ask SB Performance Coaching to begin providing services during that cancellation period, you may be required to pay a reasonable amount for services supplied before you cancel.

Where the service has been fully performed during the cancellation period following the required request and acknowledgements, your statutory cancellation right may end.

Nothing in these terms limits any cancellation or refund rights provided to you by law.

SB Performance Coaching processes personal information in accordance with its Privacy Notice.

The Privacy Notice explains what information is collected, why it is used, the organisations that may process it, retention periods and your data-protection rights.

SB Performance Coaching may occasionally need to make reasonable changes to how services operate or to these Terms & Conditions.

Where a change materially affects your coaching, price or contractual rights, you will be informed in advance where reasonably practicable.

Changes will not remove statutory rights or retrospectively impose unfair obligations.

If you are unhappy with any aspect of your coaching or service, please contact:

sam@sbperformancecoaching.com

SB Performance Coaching will aim to resolve concerns fairly and reasonably.

These Terms & Conditions are governed by the laws applicable in England and Wales.

Nothing in this section removes any rights you have as a consumer to bring proceedings in another part of the United Kingdom where applicable law gives you that right.